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Why is my score zero?

At ClearScore, we show you your Experian credit report and score data.
 
 
These are just some of the reasons why you score might be zero:
  • You have very little credit history - Experian (our data provider) will not be able to generate a credit score for you if you don't have much credit. This could be because you’re new to credit or you don’t have many active accounts.
  • You’ve recently moved to South Africa, or you’ve been out of the country for a while.
  • You're under Debt Review
  • You have a court judgement, sequestration or a rehabilitation on your credit file
 
If you feel like you have enough credit history to generate a score, this is something you’ll need to discuss with Experian (our data provider), as it may be that your lenders aren’t sharing your data correctly with them.
 
You can contact Experian via our contact form.
 
You should also look through the ‘Accounts’ tab on your report to make sure everything is correct. If there’s missing or incorrect information on you report (i.e. loans, public information etc.), it’s best to contact the credit grantor(s) involved to see if they are sharing your data with Experian.
 
Please note that if the lender agrees to change, remove or start sharing your information with Experian, it can take up to 60 days for the updated information to reflect on your ClearScore report.

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