Incorrect information
If you’ve changed your address, telephone number and employment details, you’ll need to contact all your banks and lenders first to update this information.
Once you’ve done the above, please note it can take up to 60 days for your information to be updated by Experian (our data provider), and reflected on your ClearScore report.
If after 60 days your details have still not updated, you can raise a dispute with Experian.
You can contact Experian directly on 0117993403, or raise a dispute via our
contact form.
When raising a dispute with Experian, please make sure that you:
- Raise the dispute with the email registered to your ClearScore account.
- Outline the full details of your query.
- Provide your ID number.
- Attach any supporting documents.
Please be aware that Experian can take up to 20 business days to come to a resolution, though the process is usually much faster than that.
Missing information:
Experian cannot add information to your report so you’ll need to contact your bank or lender directly to see if they are sharing your data with Experian.