What happens if I lose my phone? If your phone is lost or stolen you should immediately try to lock access to the device (i.e. find my iPhone or find my mobile). To disable your 2FA and help you set up a new device, you'll need to contact us below. Related articles How can I change my email address? I can't get my code (2FA) I can't log in. Can you help me? How can I delete my account? What is Two-Factor Authentication (2FA)?