We'll notify you either by email or a notification of changes that haven't happened yet. This is to help you stay on top of your finances and act quickly if you don't recognise the change.
When we notify you of an upcoming change, it may take up to a week for it to appear on your credit report. If you don't see the change after a week, don't worry—there's a reason. Sometimes providers make updates that trigger a notification but don't affect your report.
These notifications help you check for any fraudulent or incorrect information regularly. You can manage your report notification preferences in your 'My account'. If something is incorrect in your credit report, check with the lender or entity first.