First things first - act quickly
You should report any cases of identity theft to your local police straight away. Make sure you ask for a copy of the police report they create or a reference number. You’ll need to give it to your bank, government agencies and any other company you need to contact.
Contact your bank and lenders
You’ll need to tell your banks, lenders or credit card providers to cancel any cards. You should also get your accounts secured or blocked, if this is needed.
Contact any other relevant organisations
If you’ve lost any identity documents (drivers licence, birth certificate, passport, South Africa Identity card, immigration documentation, etc.) or had them stolen, it’s a good idea to contact the organisations who originally issued them to you. They can help you get new documents and show you how to cancel your previous ones.
Change the passwords to your online accounts
Change passwords to your online accounts (such as your internet banking, email addresses etc.) straight away to keep your private information safe.
Keep an eye on your ClearScore report
We give you your report once a month with us. By looking through it regularly, you can spot any suspicious activity early and take action quickly. If you don’t recognise information on your report, you can dispute this directly with Experian, our partner credit bureaus.
You can contact Experian by going through our Chat located on the right-hand side of this page.