An account is in arrears when you’ve missed a payment that was due under your agreement with a credit provider.
This could happen if you don’t pay the full amount by the agreed payment date. The amount you missed is then overdue.
Having accounts in arrears can suggest that you’re struggling to keep up with repayments. This may affect your credit score and your chances of being accepted for new credit.
What can you do next?
Try to pay any overdue amounts as soon as you can and keep up with future payment deadlines.
Making payments on time is one of the most important ways to build and maintain a healthy credit score over time.
If you think arrears have been added to your credit report by mistake, contact the credit provider first and ask them to explain why it’s showing. If the information is incorrect, you can ask for it to be updated.