Reasons why your account might be locked are as follows.
Password reset
If you enter your incorrect login details too many times, we'll lock you out for 2 hours. You can wait for this time to pass before trying to log in again.
If you need a new password, just follow these three steps:
1. Head to our website
2. Enter your email address
3. Click 'Reset', and we’ll send you an email that will help you to set up a new password.
Sometimes the emails end up in ‘spam’ or ‘junk’ folders, so look there in case you can’t see it.
If you're having trouble resetting your password, try this process using a different device or web browser, such as Google Chrome.
If you'd like some tips on how to create a good password, read our article on how to keep you Clearscore account safe.
Security lock
It could also be that we've locked your account for other security reasons. Just contact us via our Chat on the right-hand side of this page and we'll look into this for you.
To unlock your account we might ask to see proof of your identity or a document selfie. A document selfie is a photo of you holding your ID next to your face.
Logging out
We've recently moved the Log out button to a new spot. You'll now find it by tapping the human icon in the top right corner, heading to Settings, and scrolling to the bottom of the page.