My Account

Signing up

• How do I sign up?
• Why do you ask for my phone number during registration?
• Why do you need my bank account number?
• Why have I been asked to send you an identification document?
• Multiple signup attempts
• I'm having trouble accessing my report?

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Login

• I can't log in. Can you help me?
• I forgot my password. How do I reset it?
• How do I clear my cache?
• Why can’t I log into ClearScore via Internet Explorer 11?

Managing your account

• How can I change my email address?
• Can I unsubscribe from the ClearScore Alert emails?
• My current address is wrong
• How to keep your ClearScore account safe
• How do I unsubscribe?
• How can I delete my account?

Security

• What is Two-Factor Authentication (2FA)?
• Is Two-Factor Authentication the same as Multi Factor Authentication (MFA)?
• How do I enable/disable Two-Factor Authentication (2FA)?
• What happens after I’ve enabled Two-Factor Authentication (2FA)?
• I can't get my code (2FA)
• What happens if I lose my phone?

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