If there is an enquiry on your report that you don’t recognise, it could be because sometimes, small lenders are owned by a larger organisations and the enquiry will appear under a different company name.
However, if you don’t recognise the enquiry details at all i.e. the date or you haven’t applied for any products. The best way to see whether an enquiry should be on your report is to contact the lender directly to see why it’s showing up.
If this is a mistake on the lender’s part, they’ll need to amend their records and provide this information to Experian (our data provider). The updated information will take up to 60 days to reflect on your ClearScore report.
If after 60 days your information hasn't been updated, you can raise a dispute with Experian by going through our Chat located on the right-hand side of this page.