How do I raise a dispute? – SA - Help Centre

If you find incorrect information on your credit report, you can go through our Chat located on the right-hand side of this page for more help.

Missing information can't be added by Experian. You would need to contact the data provider - the lender to share the missing information with Experian.

If you're raising a dispute with Experian, please make sure that you:

Raise the dispute with the email registered to your ClearScore account.
Outline the full details of your query.
Provide your ID number.
Attach any supporting documents.

It can take up to 20 business days for Experian to resolve disputes. During this time, your credit file will have a bureau dispute marker on it. It's likely you won't be accepted for credit until it's resolved.

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