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How can I make a complaint?
We’ve partnered with Experian, who are one of South Africa’s leading credit bureaus to show your credit report and score.
If you have any incorrect information on your credit report, you can go through our Chat located on the right-hand side of this page.
If you want to raise a complaint with us, please use one of the below contact methods:
- Through our Chat
- Email: complaints@clearscore.co.za
- Write to us at: Floor 2, 107 Bree St, Cape Town City Centre, Cape Town, 8000, South Africa
What happens next?
We’ll try to reply within 24-48 hours with a full explanation of your case. However, sometimes we may need extra time to investigate, but we’ll let you know if this is the case.
If we can’t resolve your complaint within 3 working days, we then have 30 days from this date to resolve it.
What if you’re unhappy with our response?
If you’re unhappy with our resolution and it’s been more than 30 days, then you have the right to lodge a complaint with the NCR (National Credit Regulator) or the Credit Ombuds, we've included their details below.
NCR contact details:
- Email: complaints@ncr.org.za
- Please check their website for further details: https://www.ncr.org.za/index.php/contact-us/ncr-contancts
Credit Ombuds
- Phone: 0861 66 2837
- Email: ombud@creditombud.org.za
- Write to them: PO Box 805, Pinegowrie, 2123