All the information on your credit report is provided to us by the credit bureau, Experian, so if there’s something that doesn’t look right, you'll need to let them know.
You can contact Experian directly on 0117993403, or raise a dispute via our contact form.
When raising a dispute with Experian, please make sure that you:
- Raise the dispute with the email registered to your ClearScore account.
- Outline the full details of your query.
- Provide your ID number.
- Attach any supporting documents.
Please be aware that Experian can take up to 20 business days to come to a resolution, though the process is usually much faster than that.