If Experian can't find your credit report with the details you've given us during sign-up, we'll ask Home Affairs to check your information. We'll email you within 10 working days to let you know what's happening.
Articles in this section
- I'm having trouble signing up - what should I do?
- What ID documents do you accept?
- I tried signing up, but my identity was not verified. What can I do?
- Why haven't I received my verification email?
- How do I sign up?
- Why do you ask for my phone number during registration?
- Why do you need my bank account number?
- Why have you been asked to verify your identity through identification documents?
- Why did ClearScore tell me I already signed up?
- Why have you sent my details to the Home Affairs?