South Africa Help Centre
  1. SA - Help Centre
  2. My Account
  3. Signing up

Articles in this section

  • I haven’t received a verification email
  • How do I sign up?
  • Why do you ask for my phone number during registration?
  • Why do you need my bank account number?
  • Why have I been asked to send you an identification document?
  • Multiple signup attempts
  • I'm having trouble accessing my report?
  • I failed the security questions. Can you help me?
  • Why have you sent my details to the Home Office
  • I don't have an email address. How can I sign up?
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Why do you ask for my phone number during registration?

We use your phone number to match you to your credit report, and to validate your identity.

Please make sure you enter the number that is on all of your financial accounts and that you have access to the number you've used.

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Related articles

  • I can't log in. Can you help me?
  • How do I sign up?
  • How can I change my email address?
  • Multiple signup attempts
  • I'm having trouble accessing my report?

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