At ClearScore we get your credit report and score from Experian. Your credit report and score are updated once a month.
The ? instead of a score is more of a ‘status’ rather than your actual score. It means that the bureau (Experian) doesn't have enough information to give you a score right now.
This can change over time as you build your financial credit history. If there's been no change to your credit, this is likely to not change. If you believe you should have a score, please reach out via our messenger on the bottom-right of this page.