If a loved one has passed away, you can contact TransUnion South Africa to update their credit record.
TransUnion can mark the account as deceased to help prevent identity theft and further credit applications in their name.
You’ll usually be asked to provide:
A copy of the death certificate
Documentation confirming you’re acting on behalf of the estate (for example, a letter of executorship)
How do I close their ClearScore account?
To close a deceased loved one’s ClearScore account, please reach out to us using the messenger on this page. Our team will take care of the next steps.