For a dispute to be successfully processed and sent to Experian, you must raise the dispute with the email address registered to your ClearScore account, and have provided your ID number.
After you raised a dispute, Experian would have contacted you via email or telephone.
It may help to check your spam/junk mail in case the email was sent there accidentally.
Please note that your dispute can take up to 20 business days to resolve, though the process is usually much faster than that.
If you have any difficulties please let us know by getting in touch below.