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I have already paid my debts, why is it still showing on my report?

If you believe your account information is incorrect, firstly, please note that your report is updated once a month, and information can be up to 60 days out of date.
 
If you have paid off an account, settled a debt or your payment history hasn’t updated for more than 60 days, you’ll need to raise a dispute with Experian (our partner credit bureau).
 
You can contact Experian directly on 0117993403, or raise a dispute via our contact form. 
 
When raising a dispute with Experian, please make sure that you:
  • Raise the dispute with the email registered to your ClearScore account.
  • Outline the full details of your query.
  • Provide your ID number.
  • Attach any supporting documents.
Please be aware that Experian can take up to 20 business days to come to a resolution, though the process is usually much faster than that.

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